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Downside Nurseries Website Privacy Policy – Effective 25th May 2018

This Privacy Policy sets out how Downside Nurseries uses and processes data from our visitors and customers. Downside Nurseries is committed to ensuring that your privacy is protected.

We may change this policy from time to time by updating this page. You should check this page whenever visiting the website to ensure that you are happy with any changes.

This policy is effective from 25th May 2018.

Downside Nurseries is a partnership registered in the United Kingdom.
If you have any questions or queries about this policy please use the contact information at the
bottom of this policy.

WHAT DOES THIS POLICY COVER?
This Privacy Policy applies only to your use of our site. Our site may contain links to other websites that are outside our control and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that
will be used by them in accordance with their privacy policy, which may differ from ours.

WHAT KIND OF INFORMATION DO WE COLLECT AND PROCESS?
When browsing our website
The website collects some anonymous information about you automatically as you move through the site. This information is used to help us monitor how you and other visitors use the site, allowing us to provide an improved service throughout the site. This information is also used for
internal reporting purposes. Google Analytics uses cookies to track this information. For more information on Google Cookies please see their description of Google Cookie Use.

Because the internet is part of the global environment, using it to collect and process personal data may involve the transmission of data on an international basis and your data may be processed outside the European Economic Area. Your data will always be held securely and in line
with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Mailing List
In order to sign up to our mailing list you only need to provide your first name, last name and email address. There is an option to unsubscribe from our newsletters at any time on every newsletter you receive from us; just scroll down to the very end of the newsletter.

On receipt of the confirmation of new email, we will send out a confirmation welcome and invite you to give us some additional information if you wish. This currently includes

  • Your age range – seedling, established, mature
  • Your postcode – so we know if you’re local or someone who has travelled from afar
  • Your gardening skills – novice, experienced or expert??
  • Your contact telephone number, so we can contact you if your email should fail

WHAT DO WE USE YOUR PERSONAL DATA FOR?
We primarily use email and telephone, occasionally text when contacting customers, and email for marketing purposes.

We use your personal data, including any of the personal data listed above, for the following purposes.

  • Providing and personalising our services
  • Dealing with your enquiries and requests by email/phone or text
  • Carrying out marketing and market research to develop new products and services and to
    review and improve current products and services
  • Providing you with information about our products and services, including any new
    products and services that may be of interest to you. This is normally communicated by
    means of an email newsletter sent via MailChimp
  • To comply with legal and regulatory obligations, requirements and guidance

HOW WE COLLECT YOUR DATA
We collect different information about you in a number of ways:

Information you give us
When you become a customer we will store the personal information you give to us such as your name, email address, post code and contact number.

If you have signed up to receive our newsletter on line then the only initial information we collect is your first name, your last name
and your email address.

Information from third parties
We occasionally receive information about you from third parties as set out below:

  1. Analytics providers such as Google
  2. Advertising networks such as Facebook
  3. Search information providers such as Google Ads

WHAT ARE THE LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL INFORMATION?

  • Where it is necessary for our legitimate interests and/or for your interests and where
    fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where we have your explicit consent before using your personal information in that
    specific situation.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and other procedures to safeguard and secure the information we collect online and offline.

DISCLOSURE OF YOUR DETAILS TO THIRD PARTIES
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

There are certain circumstances under which we may disclose your personal information to third parties.

For instance to our service providers who process data on our behalf and on our instructions (for example our website service providers and newsletter administrator). We require all third parties to respect the privacy of your personal information and to treat it in accordance with the law.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

HOW AND WHEN CAN YOU WITHDRAW YOUR CONSENT?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

FOR HOW LONG IS YOUR PERSONAL INFORMATION RETAINED BY US?
Depending on the level of information we hold on you and the purposes of holding that information will determine how long we retain data for.

We may need to hold on to information for internal accounting and reporting purposes for a number of years but any data that is out of date or inactive will be removed from our systems in the future.

WHAT ARE YOUR RIGHTS UNDER DATA PROTECTION LAWS?
Here is a list of the rights that all individuals have under the new GDPR data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have
    incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about
    how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.

Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the information below to exercise these rights.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COOKIES
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

Managing cookies
Most web browsers allow you to control the cookies stored on your computer through your browser’s settings. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit http://www.allaboutcookies.org/

Removing or disabling cookies
You may choose to remove or block cookies at any time by adjusting your browser settings, but in some cases, this may impact your experience of our website.

CONTACTING US
You may contact us by email or phone in matters relating to any of the above using the following details:
Email: info@downsidenurseries.co.uk
Post: Downside Nurseries, Upper Westwood, Bradford on Avon, BA15 2DE
Contact: Lorraine Young, Partner and Data Controller